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ICT Service Delivery Engineer

Belgium
Lembeke - Headquarters
Are you ready to work in an international environment where your expertise as an ICT Service Delivery Engineer makes a tangible impact? Join us to take ownership of complex technical challenges and play a key role in delivering IT support on a global scale.
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Job description

Our support desk is the prime contact point for approximately 1.700 users over 4 continents. Our aim is to help our users as fast as possible through remote support, with occasional onsite visits.

The support desk manages alle ICT non-applicative incidents and changes. This covers first & second line support and managing third line external partners. Furthermore all changes to the workplace are also executed here.

As ICT Service Delivery Engineer:

  • You provide first and second line support to end-users, including dedicated support for hardware and software issues at our headquarters
  • You are responsible for workplace management with a focus on providing and deploying hardware
  • You coordinate technical support for production hardware globally, especially for (label) printing and scanning systems for the different sites.
  • You manage and implement complex changes to systems, including working with Intune
  • You participate in projects related to workplace management and production hardware optimization.

Profile

Do you recognize yourself in this profile? Then we look forward to meeting you!

  • You have an academic background in IT and at least 5 years of experience in IT Infrastructure.
  • You have strong knowledge of Intune for device management and are familiar with Cloud connectivity solutions.
  • You find it easy to absorb and transfer knowledge and have a natural drive to continuously improve processes and ways of working.
  • Fluency in Dutch & English. French would be an added bonus.
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Offer

  • You will be a part of an ambitious and driven team with a mix of talents.
  • Tons of on-the-job learning and insights in the world of ICT.
  • A company culture where passion, team spirit and open dialogue are the main drivers.
  • An attractive salary package with extralegal benefits
  • And off course freshly baked cookies every day!
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... Or get to know the team

Do you want to be part of a terrific team with the ambition to create small moments of happiness every day? Meet our people, discover their unique skills and get excited to join them in a great work environment.

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