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Customer Service Officer

Suisse
Baar
The ultimate goal of Lotus Bakeries is to become the #3 Cookie Global Brand. Next to our own sales organizations, the International Distributors Biscoff Team is managing a group of over 50 distributors from all over the world. The team actively supports distributors and global partners in their ambition to grow Lotus Biscoff to the next level in their country by focusing on excellence in sales, marketing, forecasting and supply chain. The international Distributors Team has offices in Lembeke, Baar (CH), Hong Kong and Sydney (AU).   To support our International Distributor Biscoff team in Baar, Switzerland, we are currently recruiting a Customer Service Officer ID, reporting directly to the Finance Manager ID & Lotus Bakeries International und Schweiz AG.   You are the coordinating interface between our clients and our internal departments, making sure that questions get answers, problems get solutions and ideas become innovations.   We are looking for a Hands-on, flexible and client-oriented team player with a talent for multi-tasking.
Postuler
HR team in our HQ, Belgium

La poste en détail

  • You stand guarantee for a flawless and correct daily follow-up of the total order flow of a specific set of distributors.
  • You’ll be responsible for supporting your dedicated set of clients by not only providing administrative support, but also by pro-actively collaborating with internal departments to ‘get the job done’.
  • You’ll be involved in our export administration, where orders, invoices, logistic planning, certificates, client files and complaints form a regular part of your agenda.
  • Our sales & marketing team will also count on you for communication with distributors on specific topics such as packaging, price confirmations, S&OP,…

You’ll be in contact with many internal stakeholders; planning, expedition, warehousing,…;  to ensure an on-time delivery of the orders

Profil

We are looking for an enthusiastic new colleague who has the following assets:

 

  • A Higher vocational education degree
  • Your previous experience in a similar role (3-5 years) convinces us of your hands-on attitude, your knowledge of export systems and documents and your solution-oriented multi-tasking talents.
  • Given that your client contacts will span the globe, you are fluent in English and possess a strong intercultural flexibility.
  • Understanding of ERP (SAP) and MS tools is a must
  • A personality which is in line with our TOP values – Team work, Open dialogue and Passion
Employee working in the finance team

"Chez nous, l’ambiance au travail est vraiment unique. Les collaborateurs sont passionnés par ce qu’ils font, ils travaillent d’arrache-pied et ils sont très déterminés à poursuivre le développement et le perfectionnement de l’entreprise. En même temps, l’environnement de travail est agréable et peu stressant ; il y règne un climat d’entraide. Il s’agit de l’équilibre parfait pour moi."

Testimonial - Anouck Draps

Anouck Draps

Global E-Commerce Development Manager Natural Foods

Offre

  • You will be a part of an ambitious and driven team with a mix of cultures and talents
  • Tons of on-the-job learning and insights in the world of international distributors
  • A company culture where passion, team spirit and open dialogue are the main drivers
  • You will received a competitive salary, in line with your experience
  • And off course, you can enjoy delicious branded snacks every day!
Postuler
... Ou venez faire connaissance avec l'équipe

Vous voulez faire partie d’une équipe de choc dont l’ambition est d’offrir de petits moments de plaisir et de bonheur au plus grand nombre ? Parlez-en à vos futurs collègues. Vous ne voudrez plus attendre pour les rejoindre dans cet environnement de travail exceptionnel.

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