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Assistant Key Account Manager

Spain
Madrid
Lotus Bakeries Spain & Portugal has been growing its Retail (being the 3rd brand of total cookies in Spain) and AFH presence a lot in the past years, reflected in a steadily growing household penetration. We are currently looking for a KAM Assistant to support sales team of Spain & Portugal.   As the contact person for the assigned key accounts, you will support the key account team in handling regular day-to-day business. You will report to Sales Manager Retail.
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Lotus Bakeries Employee with Biscoff Ice cream

Job description

  • Support assigned channels, giving support to Retail Spain & Portugal + Away from home KAM.

• Correspondence with commercial, pricing and logistics partners as well with HQ Madrid and HQ Belgium specially.

• Maintenance of customer master data/hierarchies, prices and conditions (SAP).

• Order processing and coordination (SAP) in coordination with the logistics department and key account management.

•  Provision of relevant sales/sales reports and special analyses. Support KAM and Sales Manager team with logistic and other admin related workload.

• Support in the preparation of customer appointments and presentations, as well as maintenance, tracking and evaluation of promotional agreements. Excellent management of rebates, spending and accruals within clients.

• Independent maintenance, billing and documentation of condition agreements as well as responsibility for customer-specific invoice control & keeping track of open orders.

• Customer-specific complaint management. Establishing solid network with backoffice with our national and regional clients.

• Teamwork with Customer Service team in order to ensure excellence with pricing, orders and rebates issues.

• Support with other HR team topics: meal vouchers, holidays, fleet management, malls’ entrance etc.

• Ensuring communication and building bridges with all team areas, specially with sales and logistics.

Profile

• Degree or Grado Superior, Admin or commercial training. Experience at least 5 years within admin & commercial roles.

• Knowledge of SAP and MS Office.

• Solid english skills min B2 and C2 Spanish. Valuable Portuguese.

• Valuable experience in the FMCG/Retail sector

• Very good commercial understanding with capacity to think and act as partner for sales teams.

• Enjoyment of organization coupled with commitment and hands-on mentality.

• Very good communication skills and enjoyment of working in a team.

• Team spirit (TOP Values ​​Lotus Bakeries: Team Work, Open Dialogue, Passion)

Biscoff marketing team at HQ in Lembeke, Belgium

"Our working atmosphere is really unique. People are passionate about their work, hard-working and very driven to further grow & improve the business. At the same time, it is an enjoyable working environment with little stress and where everyone is willing to help each other. A perfect balance for me."

Testimonial - Anouck Draps

Anouck Draps

Global E-Commerce Development Manager Natural Foods

Offer

• Permanent employment in a modern working environment in Madrid.• Induction into the subject areas by all departments.• Training if required for relevant programs.• Diverse range of tasks and opportunities to individually help shape the company's success.• 27 days' vacation, team workshops & joint activities.• Flexible 1 day homeoffice. • And because we love our brands & products, we enjoy them every day in the office.Lotus Bakeries offers the chance to work in a pleasant and stable environment focusing on growth and innovation. This KAM assistant role allows growth, responsibility and personal development.

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